On the contact tracing website, you'll be asked for information including:
your name, date of birth and postcode
if you live with other people
any places you've been recently, such as a workplace or school
names and contact details of any people you were in close contact with in the 48 hours before your symptoms started (if you know these details)
If you cannot use the contact tracing website, you'll be asked for this information over the phone.
The NHS Test and Trace service WILL NOT:
ask for bank details or payments
ask for details of any other accounts, such as social media
ask you to set up a password or PIN number over the phone
ask you to call a premium rate number, such as those starting 09 or 087
How your information will be used
All information you provide to the NHS Test and Trace service is confidential.
No one who is contacted will be told your identity.
Anyone you've been in close contact with will be told to stay at home (self-isolate) for 14 days. This is because it can take up to 14 days for COVID-19 symptoms to appear.
NHS COVID-19 app
Protect your loved ones. Download the app.
The free NHS COVID-19 app is a vital part of the NHS Test and Trace service in England, and the NHS Wales Test, Trace, Protect service. It is the fastest way to see if you're at risk from COVID-19. The faster you know, the quicker you can alert and protect your loved ones and community!